Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are processed within 1–2 working days. Delivery usually takes 2–5 working days depending on your location. You’ll receive tracking details as soon as your order ships.
Simply click on “My Account” at the top of the website, enter your email address, and follow the quick setup steps.
You can update your shipping address in your account settings anytime. If your order is already placed, contact us immediately and we’ll update it if it hasn’t shipped yet.
Once your order is dispatched, you will receive an email or SMS with a tracking number and a link to follow your delivery in real time.
No. For your safety, we do not store any card details. All payments are processed securely through encrypted third-party payment gateways.
All prices displayed already include VAT, so there are no extra hidden costs at checkout.
We currently ship within South Africa, and international shipping options will be added soon.
In most cases, yes. If you purchase multiple items, we’ll do our best to ship them together. If stock is stored in different warehouses, items may arrive separately.
If you need to swap an item
Returns and Exchanges
You may return your item within 7 days if it’s unused, in its original packaging, and in the same condition you received it. Contact us first so we can arrange a smooth return or exchange.
We’re very sorry about that! Please contact us immediately with your order number, and we’ll arrange a free exchange as quickly as possible.
If your item arrives damaged, send us clear photos within 48 hours of receiving it. We’ll replace or refund it after verifying the issue.
Once your return is approved, we’ll send you the correct return address and instructions by email or WhatsApp.
You can reach us via email, WhatsApp, or our website contact form. Our support team responds within 24 hours.
Contact us immediately. If the order hasn’t shipped yet, we’ll update the address for you. If it has already been sent, we’ll work with the courier to try and fix it.
Yes — but only if the order has not been processed or shipped yet. Contact us as soon as possible.
If a product allows pre-orders, you’ll see the option on the product page. If not, you can join the restock notification list to be alerted as soon as it’s available again.