Refund & Returns Policy
Welcome to the VigourWatch Refund & Returns Policy. We value your trust and want you to shop confidently. Below you’ll find all the information you need about returns, refunds, and how we handle them.
1. Right to Return / Cooling-Off Period
1.1 Under South African law (Consumer Protection Act), you have the right to cancel your online purchase within 7 days of receiving your item, for any reason, and request a full refund. engelsman.co.za+1
1.2 To exercise this right, please notify us in writing (email) within the 7-day period using one of the following addresses:
1.3 Returned items must be:
- Unused
- In their original packaging
- With all tags, accessories, and documentation included
1.4 You may be responsible for the cost of returning the item to us, unless the return is due to a defect or incorrect item. formulage.co.za+1
2. Defective or Damaged Products
2.1 We inspect all products before shipping, but if your smartwatch arrives damaged or has a manufacturing defect, please notify us within 48 hours of delivery.
2.2 Send the following to support@vigourwatch.co.za:
- Proof of purchase (order number / invoice)
- Clear photos of the defect or damage
2.3 Once we receive and inspect the item, we will, at your choice: - Replace the product; or
- Refund you via the original payment method samac.org.za+2Labour Law with Luzan -+2
2.4 If a refund is approved, we aim to process it within 10 business days of receiving your return. Labour Law with Luzan –
2.5 For returns due to defects, we will cover the return shipping cost. engelsman.co.za
3. Returns Due to Change of Mind
3.1 If you simply change your mind (for example, bought the wrong model or colour), you may return your item within 7 days of receiving it, provided it meets the criteria in section 1.3.
3.2 The item must be unused, in original packaging, and returned in the same condition it was delivered.
3.3 Return shipping costs will be for your account unless otherwise agreed.
4. Refund Processing
4.1 Refunds will be made using the same payment method used for the original purchase (e.g., credit card, EFT). If that is not possible, we will work with you to issue the refund in another way. Netcash Shop
4.2 Please allow up to 14 business days for the refund to reflect in your account, depending on your bank or payment provider.
4.3 We will notify you by email once your refund has been processed.
5. Exchanges
5.1 If you need to exchange your smartwatch (for a different model, colour, or style), please reach out to us within 7 days of receipt.
5.2 The item must be returned to us in the same condition as described in section 1.3.
5.3 We’ll cover shipping costs if the exchange is due to a defect or incorrect item; otherwise, return costs will be at your expense.
6. Return Shipping Instructions
6.1 Once your return request is approved, we’ll provide you with a Return Merchandise Authorization (RMA) number.
6.2 Package the item securely in its original packaging, with the RMA number clearly written on the outside. samac.org.za
6.3 Use a traceable courier to return the item, and keep the proof of shipment until your return is completed.
7. Exceptions & Non-Returnable Items
7.1 To comply with South African legislation and hygiene standards, certain items cannot be returned once opened, such as:
- Personal health items (if applicable)
- Items that have been used or worn
7.2 If any product is custom-made or personalized, it may not be eligible for a return unless defective. engelsman.co.za
7.3 Products that are found to be misused or damaged by the customer may not be eligible for a refund. samac.org.za
8. How to Contact Us
If you have any questions or want to start a return:
- Email us at info@vigourwatch.co.za or support@vigourwatch.co.za
- Include your order number and a detailed explanation of your reason for return
- We aim to respond to all return enquiries within 1 business day
9. Legal Rights
Nothing in this Policy limits your rights as a consumer under the South African Consumer Protection Act (CPA) or other applicable laws. In particular:
- You may have up to 6 months to return products that are defective, under CPA implied warranty rights. engelsman.co.za
- We will always act in compliance with applicable consumer-protection regulations. Legal Design South Africa+1
10. Changes to This Policy
We may update this policy occasionally to reflect changes in our business or legal requirements. When we do, we’ll post the updated version on vigourwatch.co.za